Monday, December 10, 2012

At the Hotel

breakfast area
área de desayuno
double room
habitación doble
elevator (US), Lift
ascensor, elevador
front/desk office
front/desk-office clerk
ground floor
planta baja
hall porter
ama de llaves
housekeeping staff
personal de habitaciones
surtidor de cubos de hielo
key card
llave magnética
key clerk
encargado de llaves
lift (GB)
ascensor, elevador
mail clerk
encargado del correo
registration card
tarjeta de registración
room service
servicio a la habitación
single room
habitación simple
caja de seguridad
twin beds
dos camas simples
disponibilidad de habitaciones
wake-up call
despertador telefónico

to book
to check in
to check out
registrar la salida
to deposit
to disturb

Hotel Dialog #1
A: "Thank you for calling Great Hotel. How may I help you?"
B: "I would like to rent a room, but how much do you charge a night?"
A: "Our prices start at $79 a night for a standard room."
B: "Great. Can you reserve a room for me?"
A: "Sure. What day are you coming in?"
B: "I will be checking in on August 3rd."
A: "How many days do you need the room for?"
B: "I'll need it for three nights."
A: "Ok. I have you coming in on the 3rd of August and checking out on the 6th. Is that correct?"
B: "Yes."
A: "How many total adults?"
B: "Two adults and two kids."
A: "How old are the children?"
B: "10 and 12."
A: "Would you like one room or two rooms?"
B: "Just one is fine."
A: "Would you like a smoking room or a non-smoking room?"
B: "Non-smoking room please."
A: "Can I have your last name?"
B: "Garcia."
A: "Your first name"
B: "Juan. That's J U A N."
A: "Let me confirm your information Mr. Garcia. I have one non-smoking double room with 2 adults and 2 children from August 3rd to August 6th. Is this correct?"
B: "Yes."
A: "The total comes to $256.78. Can I get your credit card number?"
B: "Sure. It is 4449 4334 3331 8821."
A: "What is the name on the credit card?"
B: "Juan Garcia."
A: "I have the room reserved for you. If you need to cancel, please call us 24 hours before your check in date. Failure to cancel will result in a one day charge on your credit card. Is there anything else I can do for you?"
B: "Yes, one more question. What time can we check in."
A: "We can check you in by 2:00pm."
B: "Great. Thank you."
A: "Thank you and have a great day."
B: "Thanks. Bye"
A: "Good bye."

Dialog #2
Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: I'd like a room please?
Front Desk: Would you like a single or a double?
Traveler: I'd like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That'll be fine. Would you like a wake-up call?
Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here's your key. That room 405 on the fourth floor.

Dialog #3

Desk Clerk : Good afternoon, Miss. May I help you?
                     Buenas tardes, señorita. ¿Puedo ayudarle?

Mary: Yes, my name is Mary Burton. I have a reservation for two.
           Si, mi nombre es Mary Burton. Tengo una reservación para dos.

Desk Clerk : Let me see, Burton you said..... no I can't find it. How long ago
                     did you make the reservation?
                     Dejeme ver, Burton usted dijo no puedo encontralo
                     ¿Hace cuanto hizo la reservación?

Mary : About a month ago.
            Hace un mes.

Desk Clerk : Do you know the exact date?
                     ¿Sabe la fecha exacta?

Mary : Give me a second, I think I have it in my agenda. Yes, it was the 25th
            of May

            Deme un segundo, Creo que la tengo en mi agenda. Si, fue el 25
            de Mayo

Desk Clerk : Ok, I found it.
The problem was that someone forgot to write
                     your name on the main list.
                     Ok, lo he encontrado. El problema fue que alguien olvidó escribir
                     su nombre en la lista principal.

Linda : Is everything in order?
            ¿Esta todo en orden?

Desk Clerk : Yes, ma'am. There's no problem. Fill out this registration card
                     Si, señora. No hay ningun problema. Llene la tarjeta de registro
                     por favor.

Mary : Here it is.
            Aqui tiene.

Desk Clerk : How long are you planning to stay?
                     ¿Cuanto tiempo piensan quedarse?

Mary : Three days. We will spend our vacation in a club.
            Tres días. Pasaremos nuestras vacaciones en un club.

Desk Clerk : That sounds like fun. Here is your key. The room number is 801.
                     Thanks for choosing us and enjoy your stay.
                     Eso suena divertido. Aqui tiene su llave. La habitación es la 801.
                     Gracias por su preferencia y disfrute su estancia.

Mary : Thank you

Making Reservations
Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 9876 5432 1982 0934.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: All right, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

Check-out / Getting to the airport
Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $170,238.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags/luggage/baggage/suitcases with the porter and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward Hotel.